Woox customer service sucks

[ClintC]

I received my order yesterday. I have been waiting for this chassis for a build. I was missing a Hawkins M5 DBM. I went to call and no number to call only email or chat. Is this how they treat everyone. If an issue is found problems should warrant a call and be taken care of without the customer jumping through hoops. My issue is Woox didn’t send all of my order. Woox should now jump through hoops to fix my issue. Not the other way around.

I will keep everyone posted on how this issue is fixed.

 

[JEVapa]

See if this number works:

828-638-2020

 

[ClintC]

Update.
we would like to sincerely apologize for the missing item, thank you for submitting the RMA! This has opened a ticket for the team to ship out the replacement item. We have also alerted the QC team to the missing item to determine how it was left out of your package. Normally it takes 24 hours for the new order to sync to the system but I have manually entered this order myself to ensure it ships out today. I have also requested that the team upgrade to expedited shipping at no cost to you. We appreciate the opportunity to make this right. Ill keep an eye on your order so I can update you with tracking once your replacement is packaged up and ready to ship.

 

[ClintC]

See if this number works:

828-638-2020

Thanks. I’ll use it if needed

 

[JCann]

And so the custom build stress begins, welcome to the club.

If you would have gone with a traditional stock like a Manners your bottom metal would have been air mailed by now. Tom Manners took great care of his customers.

 

[ClintC]

I was about ready to order a foundation stock. If I know of these issues I would have.

 

[JEVapa]

Update.
we would like to sincerely apologize for the missing item, thank you for submitting the RMA! This has opened a ticket for the team to ship out the replacement item. We have also alerted the QC team to the missing item to determine how it was left out of your package. Normally it takes 24 hours for the new order to sync to the system but I have manually entered this order myself to ensure it ships out today. I have also requested that the team upgrade to expedited shipping at no cost to you. We appreciate the opportunity to make this right. Ill keep an eye on your order so I can update you with tracking once your replacement is packaged up and ready to ship.

That sounds like they aren't as fucked up as you think

 

[ClintC]

the chassis is nice. I will say that. But trying to deal with an issue over email when a phone call could have had this issue taken care of yesterday. I know I sound like a toddler. But I have never had an issue I could just make a call and have it fixed same day.

 

[Kwaynem]

Hope you get it soon Wan

 

[JCann]

This is just about how all custom gun plumbers operate. Machine tools, wages, advertising, rent, etc all add up to create a small profit margin to stay competitive. Things like a dedicated staff to answer phones is a luxury when you can contact them via email. Having someone answer phones takes them out of production which increases build time and cuts into profits.

My rifle took about 14 months to complete at GA Precision. Parts availability and the number of builds ahead of me were the hold up

 

[ClintC]

Yes lots of money going out and I haven’t see the action yet. Mine is moving pretty fast. All I have left is barrel and it’s on order. Then they have to thread and cut the chamber. They said about another 2 weeks. Paul at cutting edge has been more than helpful.

 

[ClintC]

I think the issue is more like. It could have been taken care of yesterday over the phone. Then 10 emails and saying we are looking into it as a response. Then have to do a RMA on something I don’t have. Fallow the steps on another website. It’s like I’m at self checkout at Walmart for high end gun parts. Yes it is on the lower end per price. I guess you get what you pay for. Nice chassis for do it your self customer service. Hell I paid 250 bucks for the bottom metal so I could just get it all at once. Altus has it for 204 and I can get free shipping.